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Shipping Policy

Every Mech-Max order ships from our US warehouse with tracking included.

Free shipping

  • Free shipping on every order within the United States. No minimum.
  • We currently do not ship outside the United States.

Delivery time

  • Estimated delivery: 8–12 business days from the date your order is placed.
  • Orders are typically processed within 1–2 business days of payment.
  • Business days are Monday–Friday, excluding US federal holidays.

Tracking

  • A tracking number is included with every order and emailed to you as soon as the package ships.
  • You can also look up your order anytime at /track-order.

Delays beyond our control

Carrier disruptions, weather, and customs holds can occasionally extend transit time. If your tracking hasn't updated for 5+ business days, email us and we'll investigate immediately.

Damaged in transit

If your order arrives damaged, contact us within 48 hours of delivery with photos of the packaging and product. See our Refund Policy for how approved claims are processed.

Questions

Email contact@mech-maxx.us or call +1 734-603-3310.

Customer
Support

If you need support, we’re here to help.

Call or Text

To place a new order or for assistance with an existing order call or text us at 800-605-7595

Mon-Thu: 7am - 6pm CT
Fri: 7am - 5pm CT
Sat: 8am - 3pm CT (Sales Only)
Sun: Closed

Live Chat

Have questions or need help? Chat with us using the icon in the bottom left.

Mon-Fri: 8am-4:30pm CT
Sat-Sun: Closed

Email

You can also email us for customer service or product support.

Most emails are answered within 1 business day, but can take up to 3 business days.